Well, one of the best streaming devices on the market is the Xfinity Flex. It comes with a diverse set of apps that vary from news to entertainment. To avoid hassles, you must know how to fix Xfinity Flex when it stops working. However, before applying the proper remedy, you must first determine what is wrong with the streaming box.
Whether the issue is intermittent or has rendered streaming impossible, there are a few options to apply. These might be as basic as a restart or as complex as altering settings. You may need to call a technician in some cases. Try these troubleshooting steps to fix the most common issues when your Xfinity Flex TV box is not working.
Xfinity Flex Continues To Disconnect
A loose cable or signal interference might be the problem with Xfinity Flex disconnections. You may have also positioned the box closer to your wireless router than the suggested distance. You can troubleshoot this issue by doing the following steps:
1 – Make sure none of the connecting cables are loose. You should also determine to see if any of your wires are damaged.
2 – If you’re utilizing a wireless network, keep the router near your Xfinity Flex device.
3 – Limit the number of devices connecting to the same wireless network.
4 – Unplug your router and modem from the power source, then connect them back in and try again.
Disconnect any security software you’re using, such as a VPN, and check whether Xfinity Flex will connect to the internet permanently.
The Apps Are Not Loading
When apps on Xfinity Flex fail to load, the most common cause is an inconsistent internet connection. However, the app you’re using may be experiencing a system-wide issue. To fix apps that won’t load on Xfinity Flex, follow these steps:
1 – Test other apps to determine whether they are working. It will assist you in determining whether or not the app you wish to utilize has a server problem.
2 – Verify that your internet connection is reliable. Start by power-cycling (turning off and on), especially if it continues disconnecting.
3 – If you’re using Wi-Fi, try connecting an Ethernet cable straight to the Xfinity Flex box.
4 – Now, restart your Xfinity Flex streaming box by unplugging it for 30 seconds, then plugging it back in.
Apps may fail to launch in severe circumstances because your device has amassed a large amount of memory that has to be cleared. Unfortunately, your Xfinity Flex box will need to be factory reset.
1 – On the Xfinity Flex box, turn it on.
2 – At the same time, press the POWER and MENU buttons.
3 – Using the remote, simultaneously press the UP and DOWN buttons.
4 – Choose Restore Defaults.
5 – Now, press OK.
Because a factory reset erases your saved data, you’ll have to set up the device afresh.
Xfinity Flex Is Not Turning On
You may be utilizing an improper input, which is one of the most common reasons Xfinity Flex is not turning on. Your remote and a faulty HDMI connection or power cord might be the source of the problem. The following steps can help you troubleshoot this problem:
1 – Make sure you’re using the right HDMI input. Set your TV to HDMI 2 if your device is in HDMI 2.
2 – Unplug the device’s two cables (HDMI and USB Type-C). Wait 30 seconds before plugging it back in.
3 – Check the batteries in the remote if you typically use it to turn on the device.
Your Ethernet cable or wireless network might cause your device to make power, which is common. As a result, turn to reboot your modem or router to see if the streaming box turns on.
Why The Xfinity Flex Is Not Connecting To Wi-Fi
Well, when your Xfinity Flex is not connecting to Wi-Fi, the issue might be with your login credentials, the device itself, or your whole network, including a problem with your ISP. Try the following:
1 – Double-check that the Wi-Fi network name and password are right.
2 – Check sure your Xfinity Flex streaming box is connected to the appropriate Wi-Fi network.
3 – Restart your device and try another shot.
4 – Restart your network equipment.
5 – Try putting your router in the middle of the area or near your Xfinity box. It’s also a good idea to keep the router away from any potential sources of interference, such as devices and furniture
6 – Minimize the number of devices sharing a wireless network.
You may also do an online speed test to ascertain that your internet connection is steady. Finally, if Xfinity is still not working after following the steps above, connect it using Ethernet rather than Wi-Fi.
The Xfinity Flex Is Stuck On The Welcome Screen
A loose cable, network, or software issue might cause your device to become stuck on the welcome screen. To troubleshoot it, try the following:
1 – Make sure you have a reliable internet connection.
2 – Check that you don’t have any loose cables.
3 – Double-check that the HDMI cable is plugged into the right port.
4 – Turn the device off, wait 30 seconds, then turn it back on to check whether it gets through the welcome screen.
5 – Now, restart your modem or gateway and try connecting using the Flex device’s WPS buttons.
If the problem persists, please contact Xfinity Flex for assistance.
The Xfinity Flex Is Stuck On A Black Screen
You may get a black screen when you connect Xfinity Flex to your TV. Here are some options for resolving the issue:
1 – Ensure the TV and Xfinity box have all of their power cables hooked into a working outlet.
2 – Double-check that none of the connections are loose.
3 – Make sure the HDMI cable is plugged into the right port. It should, for example, be in HDMI1 on both the device and the TV.
4 – On your Xfinity remote, press Exit > Exit > Exit > 720 to bring the picture back and change the resolution to 720p.
Altering the resolution is another possibility. First, go to Settings > Device Settings > Video Display by pressing the Xfinity button on your remote. Then, select a resolution from the drop-down menu.
The Remote Is Not Working
Well, if the remote is not working, the first step is to make sure the batteries to ensure they aren’t depleted. You may, however, troubleshoot this issue in a variety of ways:
1 – On the Xfinity remote, press any button. Replace the remote batteries if the LED light on top is not flashing.
2 – The batteries run low if a button is unresponsive and the LED light flashes five times.
If the steps above don’t work, you’ll need to reach out to Xfinity for help. First, however, you may try resetting your remote:
3 – Press the Setup button on the remote and wait for it until you notice the LED light is changing from red to green.
4 – Now, press 9-8-1
The LED should blink green twice after pressing these numbers, indicating that the remote should be reset. You’ll need to re-pair the remote and the Flex Box at this point to proceed.
How To Reset Xfinity Flex
The Xfinity Flex streaming box may be reset by completing the following:
1 – Turn on the device.
2 – Using the remote, simultaneously press the Power and Menu buttons.
3 – Now, press the Up and Down arrow buttons.
4 – Choose Restore Defaults.
To complete the step of resetting your device, press OK.
Xfinity Flex Setup Is Not Working
If your Xfinity Flex setup is not working, it might be due to a problem with your internet connection. However, it’s also possible that you haven’t properly paired the remote. Here’s what you can do to help:
1 – Pair Xfinity Flex remote control.
2 – Make sure your device is connected to a reliable internet connection. Try connecting over Ethernet instead.
3 – Restart your Xfinity Flex box and your TV, and then try again.
If the preceding fails, you’ll need to contact Xfinity customer care.
Sound Is Not Working
You may have muted your TV if your Xfinity Flex device is not producing any sound. However, you might be able to fix other issues with the solutions listed below:
1 – Check to see whether the Flex box is muted.
2 – Ensure the Xfinity Flex box is connected to the TV directly.
3 – Check the audio input on the TV. Go to Settings > Audio > Audio Input on your TV. Make sure you’ve set the right audio input and make any necessary modifications.
As mentioned in tip #7, resetting your Xfinity Flex streaming box is an extreme fix.
Is Xfinity Flex Working Now?
Your Xfinity Flex streaming box may have various issues, ranging from apps not loading to the device becoming stuck on the welcome or black screen. If your Xfinity Flex box is not working, try to figure out what’s wrong so you can fix it quickly. For instance, if the remote is not working, try replacing the batteries. By power cycling the device, you may fix a lot of issues. If nothing else works, consider factory resetting the streaming box and starting with the setup.
