Troubleshooting Hisense Smart TV: Hisense produces some of the best Smart TVs available. You may easily find anything that matches your viewing experience, ranging from Laser TVs to Premium ULED and UHD displays. However, like any Smart TVs, Hisense TVs have many problems that require extensive troubleshooting to find the source and fix the issue quickly. For example, you may occasionally encounter screen display issues, or the backlight may stop working. Go through the recommended Hisense TV troubleshooting procedures if you encounter a problem to find a solution.
Note that not all problems with your Hisense Smart TV are easy to fix. Physical issues with your TV, for example, may require the assistance of a professional for proper repairs. If the product is still under warranty, consider contacting the Hisense customer service staff first.
However, if you’re in a position to fix Hisense TV problems, then you should do it while ensuring that you aren’t voiding your warranty.
List Of Common Problems And Solutions To Troubleshoot Hisense Smart TV
Find the problem you’re facing and follow the troubleshooting procedures listed below:
1. Hisense Smart TV Won’t Turn On
The first thing to troubleshoot a Hisense Smart TV that won’t turn on is to check whether it has a power problem. It’s possible that the power supply is defective, and you’ll need to fix it. Try plugging it into a separate AC outlet to do so. This problem can be resolved in a variety of ways. The following are a few examples of these steps:
1 – Unplug the TV from the power source or wall plug.
2 – Wait for about 60 seconds.
3 – After 60 seconds, plug it back in.
The hardware may be reset by unplugging it and then plugging it back in. However, if this does not resolve the fix, investigate the following problem.
1 – Remove batteries from the remote control.
2 – Hold down the power button for 15 seconds.
3 – Reinsert the batteries in the remote control.
4 – Use the remote control to turn on the TV.
If the preceding fixes the problem but reappears a day or a week later, your Hisense Smart TV will need to be factory reset. Here’s how to do it:
1 – Go to Settings.
2 – Select System.
3 – Choose Advanced System Settings.
4 – Select Factory Reset.
The steps outlined above will reset all of your TV’s settings and resolve various additional issues.
2. Hisense Smart TV Screen Keeps Flickering
One of the many screen problems you’ll encounter with the Hisense TV is flickering. You can try turning the device off and on to see if that helps. Nevertheless, this may not always be the case, especially if a device component is malfunctioning.
Unsecured wires and other features on your TV might also be the source of the issue. It can also occur due to faulty TV settings, signal interference, or electrical interference in some situations. The Hisense Smart TV troubleshooting steps below might fix you in identifying and resolving the problem.
1 – Check whether you have an interfering source nearby. Appliances, electric equipment, cell phones, and fans might be potential sources. Try moving them away from the TV to see if it helps solve the issue.
2 – Insert the TV’s power plug into a different outlet to prevent interference.
Turning off the TV’s Energy Saving function is another troubleshooting step you may take. Here’s how to do it:
1 – Using your remote control, go to Settings.
2 – Select Picture.
3 – You will see the TV set to Energy Saving under Picture Mode.
4 – Select Picture Mode.
5 – A list of seven options will display.
From here, you may experiment with any of the seven options to see which one fixes the flickering. Alternatively, try doing a hard reset on your TV to see if that offers the problem. A failing mainboard might also cause some flickering issues. You may either repair it yourself or get a professional to do it for you. However, if you know, you should consider replacing it.
3. Troubleshooting The Brightness Problem
You may need to manually adjust your TV’s picture settings depending on the content you’re watching. Do the following on particular models:
1 – Press the Settings button on your remote control.
2 – A side menu will open up.
3 – Press the right directional key to bring up the full menu options.
4 – Select Picture Mode.
You must adjust several settings in Picture Mode to establish the proper brightness level and fix the problem. However, in general, picture settings can be improved by ensuring the following values are present:
1 – Picture Mode – Theatre Night
2 – Backlight – 52
3 – Brightness – 51
4 – Colour – 49
5 – Colour Space – Auto
6 – Contrast – 47
7 – Colour Temperature – Low
8 – Gamma – 2
9 – HDMI 2.0 format – Enhanced
10 – HDMI Dynamic Range – Auto (not adjustable)
11 – Local Dimming – High
12 – Sharpness – 0
13 – Tint – 0
Also, ensure that any other settings that aren’t stated above are set to OFF or Zero. Allow the default settings for individual RGB color sub controls. It’s also worth noting that most of these gadgets feature pre-programmed brightness and color settings.
You may change the settings to make an image appear on the screen the way you want it to. Switching between settings allows you to modify the brightness of your TV based on the content you’re watching. If none of the following settings work, factory reset your TV.
4. Hisense Smart TV Blinking Codes
You may occasionally notice that the red LED on your Hisense Smart TV blinks many times. In most situations, the issue is with the hardware rather than the software. However, power-cycling your TV is the first step in attempting to fix it.
1 – Press the power button on the device.
2 – Unplug it from the power source.
3 – Wait for 30 seconds
4 – Plug the power cord and switch on the device.
Are these measures effective? If not, you’re dealing with a hardware problem.
1 – If the red LED blinks 6 times, the issue could be the backlight or defunct mainboard, inverter boards, or power board.
2 – If the red LED blinks 4 times, the problem could be the main logic board or inverter board wires.
You can begin by contacting Hisense Customer Support for more troubleshooting and warranty-backed repairs. If your warranty has expired, contact a professional to examine it.
5. Hisense Smart TV Screen Went Black
There will be no visible picture or background when your Hisense Smart TV goes dark. However, you will hear what is currently playing when you change the station. Here’s how to troubleshoot the problem.
1 – Unplug the TV’s power cord.
2 – Press and hold the power button for 20 seconds.
3 – Let the TV remain unplugged for about two minutes.
4 – Plug back the power cord.
5 – Turn on the TV and try again.
Understand that the preceding procedure is required to determine whether the problem can be resolved with a simple reset. If it doesn’t work, you’re facing a hardware issue on your hands. For example, your mainboard, power board, or LEDs may be faulty. In that situation, fix professional assistance or contact the Hisense customer service staff for assistance.
6. Hisense Smart TV Shows Pictures With No Sound
If you are experiencing this problem, there are two options for resolving it:
1 – Check the volume settings to ensure it is not zero.
2 – Check if you have set ON the Mute mode.
Once you’ve figured out what’s causing the problem, you can fix it. First, reset your TV by doing a power cycle if it does not work.
7. The TV Turns On Then Off Immediately
The Hisense Smart TV may occasionally turn on but not display any images before turning off. There are a variety of reasons and fixes for this issue. To try to fix it, you may do the following:
1 – Take the batteries out of the remote control or hide them. A broken remote control may be pushing keys without your awareness. Check whether it offers a solution once you’ve finished.
2 – Try doing a hard reset by unplugging the device from the main supply. Then plug it back in after around 15 minutes. After that, turn on your TV to see whether the problem has been resolved.
If none of the following methods work, the power source may blame. If there is a temporary connection, this can happen. Check to see whether this is correct, and if it is, fix it. Check for loose plugs and switch to a different power cord or wall outlet.
8. Backlight Not Working
You will not see any image after turning on your device if the backlight is not working. When you change the station, though, you will hear sound. Your LED strips or the board that controls the LED strips are the sources of the problem.
You’ll have to change them from the back of your TV because it’s a hardware issue. This can be replaced or repaired under warranty. If you don’t have a warranty, hire a professional to contact you with the repairs.
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The Bottom Line: Hisense Smart TV Troubleshooting
Troubleshooting a problem with your Hisense Smart TV is the best approach to troubleshoot it. For example, most display issues on your Hisense Smart TV may be resolved by just turning it off and on again. Another alternative is to set your device’s brightness, contrast, backlight, and color parameters to improve picture quality. However, some of these issues can be caused by a hardware issue. Therefore, you should contact Hisense Customer Support or engage a professional to help you in that scenario.